Privacy Policy

1. Introduction

SkyShape ("SkyShape", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website at https://skyshapesolutions.com, contact us, submit an enquiry, request information about our services, or otherwise interact with SkyShape through our website.

SkyShape provides business technology and professional services, including business management solutions, financial and business advisory services, tax advisory and compliance services, and audit and assurance services.

This Privacy Policy applies to the public SkyShape website. Additional privacy terms may apply to customers using SkyShape software products or other contracted services.

2. Information We Collect

We may collect information that you provide directly to us when you contact us, complete a website form, request a consultation, enquire about a service, subscribe to communications, or otherwise communicate with SkyShape.

This may include your name, email address, telephone number, company or organization name, job title, service you are interested in, and the contents of your message or enquiry.

We may also automatically collect limited technical information when you use the website, including your IP address, browser type, device type, operating system, referring pages, pages visited, approximate geographic region, date and time of access, and information about how the website is used.

Where cookies or analytics technologies are used, further information is provided in our Cookie Policy.

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and communicate with prospective and existing customers
• Provide information about our services and arrange consultations or demonstrations
• Provide requested services, operate, and improve our website
• Understand website usage and improve navigation and performance
• Protect our systems and website from misuse, fraud, and unauthorized access
• Comply with legal and regulatory obligations
• Maintain business records and establish, exercise, or defend legal claims

Where permitted by applicable law, we may also use your contact details to send relevant information about SkyShape services. You may opt out of marketing communications at any time.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

4. Legal Basis for Processing

Where applicable data protection law requires us to identify a lawful basis for processing personal information, we may rely on your consent, performance of a contract or steps taken at your request before entering into a contract, compliance with legal obligations, or our legitimate business interests where those interests do not override your rights and interests.

The lawful basis used will depend on the nature of the information and the purpose for which it is processed.

5. Financial, Tax and Audit Information

Some SkyShape services may require customers to provide financial, accounting, tax, business, or audit-related information.

Information provided as part of a formal engagement is handled in accordance with the applicable client engagement agreement, professional requirements, confidentiality obligations, applicable laws, and any service-specific privacy or data-processing terms.

You should not submit highly confidential financial records, passwords, authentication credentials, or other sensitive information through a general website contact form unless specifically requested through an approved secure channel.

6. Cookies and Analytics

SkyShape may use cookies and similar technologies to operate the website, maintain security, remember user preferences, understand how visitors use the website, and improve website performance.

Where required by applicable law, non-essential cookies will only be activated after you provide consent.

You can find additional information in our Cookie Policy.

7. Sharing Personal Information

SkyShape does not sell your personal information.

We may share personal information with trusted service providers that assist us with website hosting, email, communications, analytics, security, IT infrastructure, customer relationship management, or other business operations.

These providers should only process personal information for the purposes for which they have been engaged and subject to appropriate confidentiality and data-protection obligations.

We may also disclose information where required by law, regulation, court order, regulatory authority, or where reasonably necessary to protect the rights, property, or security of SkyShape, our customers, website users, or others.

If SkyShape undergoes a merger, restructuring, acquisition, financing, or transfer of part of its business, relevant information may be transferred as part of that transaction subject to applicable law.

8. International Transfers

Some technology or service providers used by SkyShape may process information in countries other than the country in which it was originally collected.

Where applicable, SkyShape will take reasonable steps to ensure that international transfers of personal information are made in accordance with applicable data-protection requirements and are subject to appropriate safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, regulatory, accounting, tax, contractual, security, and reporting requirements.

Retention periods may vary depending on the nature of the information and the relevant service.

Information that is no longer required will be securely deleted, anonymized, or otherwise handled in accordance with applicable law.

10. Data Security

SkyShape uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, loss, or misuse.

However, no method of transmitting or storing information electronically is completely secure. We therefore cannot guarantee absolute security.

If you believe information submitted to SkyShape has been compromised, please contact us promptly.

11. Your Privacy Rights

Depending on the laws applicable to you, you may have rights relating to your personal information, including:

• The right to request access to information held about you
• The right to request correction of inaccurate information
• The right to request deletion in certain circumstances
• The right to object to or restrict certain processing
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with the relevant data-protection authority

Certain rights may be subject to legal limitations or exceptions.

To exercise a privacy right, contact: privacy@skyshapesolutions.com. We may need to verify your identity before processing certain requests.

12. Children's Privacy

The SkyShape website and business services are not directed to children. We do not knowingly seek to collect personal information from children through the public website. If we become aware that personal information relating to a child has been collected contrary to applicable law, we will take appropriate steps to address it.

13. Third-Party Websites

Our website may contain links to third-party websites or services. SkyShape is not responsible for the privacy practices, security, availability, or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or legal obligations. The current version will be published on this page together with its effective or last-updated date.

15. Contact Us

For privacy questions, requests, or concerns, contact:

SkyShape Solutions Ltd
Nairobi, Kenya
Email: privacy@skyshapesolutions.com / info@skyshapesolutions.com
Website: https://skyshapesolutions.com